Setting up a business in this competitive market is never an easy task. Especially when one needs to keep up with the current trends of the industry continually. Among many such trends getting proper software for running the website is also an essential task. One such software that is crucial for the success of the site is the user onboarding software.

It is a software that helps to create the user experience about a particular service or product. So, in case one’s business has a website, then the company requires such software for their clients.

Technically, it helps the company to introduce its customers to their upcoming products and services. It isn’t about throwing some random advertisements in the market. Instead, it is a planned approach to guide a client with questions and checkout processes.

As a whole, customer onboarding is a way to teach the clients rather than just informing them about a service. Here are some of the essential features of an ideal customer onboarding software:

User-Friendly Platform

One of the critical elements that a perfect customer onboarding software needs to have is a user-friendly interface. It applies to both new hires as well as your customers. In the case of the new applicants, such an interface is very crucial for their job. That is because; they cannot go on spending hours with the HR talking about their respective onboarding applications.

A company can make use of this platform both for their employees as well as the customers. Your clients need to access the website or the application smoothly to know more about your services and products.

In any case, one needs to look for a user-friendly platform which isn’t all about the design only. Instead, it should be easy to access and understand with a visually attractive layout.

Cloud-Based Facility

Your customers must be able to access the software almost from any location without hassle. If the software fails to provide such services, it is time for you to look for another. Cloud-based technology is essential for making the entire concept of onboarding a hassle-free task for the users.

Along with that, it also needs to offer flexible subscription deals, easy-to-use interface and swiftly deployable elements. That would, in turn, help the company to get new hires quite quickly.

Direct Customer Attention Tool

Another essential feature of an ideal customer boarding software would include the presence of a tooltip. This tooltip needs to be able to inform the users about the functionality or feature within the application. It can do so by fixing the tooltip with the UI element. That should, in turn, help the users to identify the capabilities of the app too. Utilising such features, the entire concept of onboarding becomes an easy task for both the parties.

Analytics and Reporting

It is easy to get new users but engaging them to stay on your application is quite challenging for any company. Such a tool provides your company with the opportunity to keep a track on both the new and the existing customers as well.

Also, it helps the professional to analyse the requirements and the drawbacks of the software as well. As a result of such a feature, you can upgrade the software to overcome the shortcoming for a better user interface.

Read More: 5 Components Of An Effective Software


You need to keep entertaining your customers through the application to engage them with your services. Gamification is the crucial feature of the customer onboarding software that can help your company to do the same.

You need to make the entire process appealing and fun to the customers. It needs to be interactive and amusing for the customers. That would help your company to increase the number of users accurately.

To get such beneficial user onboarding software, check out the site of Apxor. Found in the year 2015, this company aims to help their client companies to produce better products. The company aims to assist its clients to enhance their user experiences. Make sure to check out the features of their services on their website.

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